Terms & Conditions

Effective Date: January 2026

These Terms & Conditions apply to purchases made from Pooja Jewellers and to the use of this website.

Business Information

Pooja Jewellers

3/149 Kolmar Road, Papatoetoe, Auckland 2025, New Zealand

Phone: 09 279 2023

1. New Zealand Consumer Law

Our goods and services come with rights and guarantees under New Zealand consumer law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded.

If goods fail to meet the guarantees required by law, customers may be entitled to a repair, replacement, refund or other remedy as required by law.

2. Products and Availability

All products are subject to availability. Jewellery may vary slightly from photographs due to lighting, screen settings, craftsmanship and the individual characteristics of materials and gemstones.

Product descriptions, materials, specifications and pricing will be represented as accurately as reasonably possible.

3. Pricing

Jewellery prices may change due to factors including gold and precious metal market prices, weight, purity, gemstones and design specifications.

The applicable price will be confirmed before a purchase is completed. Once a purchase has been confirmed and paid for, the agreed purchase price will apply, except where there has been a genuine pricing error or where otherwise permitted by law.

4. Payment

Orders must be paid for using an accepted payment method before goods are dispatched unless otherwise agreed.

Any applicable delivery charges or other costs will be disclosed before the customer completes the purchase.

5. Change of Mind Exchanges

Pooja Jewellers offers a 7 day exchange policy for eligible change of mind purchases.

To qualify, the item must:

• Be returned within 7 days of purchase

• Be unworn and unused

• Be undamaged and free from scratches or signs of wear

• Be accompanied by proof of purchase

• Include its original packaging and documentation, including certificates where applicable

Pooja Jewellers will reasonably assess returned items to determine whether these conditions have been met.

6. Items Excluded from Change of Mind Exchanges

The following items cannot be exchanged because of a change of mind:

• Earrings

• Earring charms

• Earring backings

• Nose jewellery

• Resized rings

• Engraved items

• Custom made items

• Made to order items

• Diamond jewellery

• Sets containing any of the excluded items above

These exclusions apply only to change of mind exchanges and do not limit any rights available under New Zealand consumer law where an item is faulty or otherwise fails to meet legal guarantees.

7. Exchange Conditions

Eligible purchases may be exchanged once only. The replacement item must be of equal or greater value.

Where a higher value item is selected, the customer must pay the difference.

No cash refund will be provided where the customer has simply changed their mind.

8. Gold Jewellery

Eligible gold jewellery may be exchanged within 7 days subject to the requirements and exclusions contained in these Terms.

9. Silver Jewellery

Eligible silver jewellery is subject to the same exchange conditions. Silver jewellery may only be exchanged for other silver jewellery.

10. Faulty Products

If an item is faulty, damaged or does not meet the guarantees required under New Zealand consumer law, please contact Pooja Jewellers as soon as reasonably possible.

We will assess the issue and provide the remedy required under applicable law. Change of mind exclusions do not affect rights relating to faulty goods.

11. Shipping

Shipping may be available within New Zealand and internationally. Delivery options, costs and estimated timeframes will be confirmed before dispatch.

Where Pooja Jewellers arranges delivery, we will deal with delivery issues in accordance with our obligations under applicable New Zealand consumer law.

International customers may be responsible for customs duties, taxes or other charges imposed by the destination country unless otherwise agreed.

12. Customer Arranged Shipping

Where a customer independently selects and contracts their own carrier, the shipping arrangement is between the customer and that carrier, subject to any rights or obligations that apply by law.

13. Customer Information

Customers are responsible for providing accurate contact, billing and delivery information.

Please contact us as soon as possible if any information supplied with an order is incorrect.

14. Website Information

We aim to keep information on this website accurate and current.

Photographs are provided for illustrative purposes and appearance may vary slightly depending on lighting, screen settings and individual craftsmanship.

Nothing in this clause limits a customer's rights where a product does not match its description or representations made about it.

15. Intellectual Property

Unless otherwise stated, the text, photographs, graphics, branding and other content on this website are owned by or licensed to Pooja Jewellers.

Content may not be reproduced or used for commercial purposes without permission.

16. Privacy

Personal information collected through this website is handled in accordance with our Privacy Policy and the Privacy Act 2020.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

The Terms applying to a purchase will be those applicable at the time the purchase is made.

18. Governing Law

These Terms & Conditions are governed by the laws of New Zealand, subject to any mandatory consumer rights that may otherwise apply.

Pooja Jewellers

3/149 Kolmar Road, Papatoetoe, Auckland 2025, New Zealand

Phone: 09 279 2023

Email: poojajewellersnz@gmail.com