Shipping Policy

Pooja Jewellers provides shipping services for customer convenience. By placing an order, you agree to the terms outlined below.

Order Processing

All orders are processed after confirmation of payment and product availability. As gold and jewellery prices may fluctuate, final pricing and availability will be confirmed with the customer before the order is completed.

Pricing and Payments

All orders must be fully prepaid before dispatch. Prices are subject to change based on market rates at the time of confirmation.

Shipping Locations

We offer shipping within New Zealand and internationally. Shipping options and costs will be communicated and agreed upon with the customer before dispatch.

Shipping Costs

Shipping costs are not included in the product price unless stated otherwise. Final shipping charges will be confirmed with the customer prior to payment.

Delivery Timeframes

Delivery times may vary depending on location and courier services. We do not guarantee delivery timeframes and are not responsible for delays caused by third-party carriers, customs processing, or unforeseen circumstances.

Risk and Liability

Once an order has been dispatched, Pooja Jewellers is not responsible for any loss, damage, or delay during transit. All shipments are handled by third-party courier services, and any claims must be made directly with the courier provider.

Customer-Arranged Shipping

Customers may choose to arrange their own courier or shipping method. In such cases, full responsibility transfers to the customer once the item has been handed over to their selected carrier.

Returns and Refunds

Due to the nature of jewellery and fluctuating gold prices, all sales are final. We do not offer returns, exchanges, or refunds once a purchase has been completed.

Damaged or Incorrect Items

If you receive an incorrect item, please contact us immediately. We will review the issue and work with you to resolve it where possible.

Contact Information

For any shipping-related enquiries, please contact:

Pooja Jewellers

3/149 Kolmar Road, Papatoetoe, Auckland 2025, New Zealand

Phone: 09 279 2023

Policy Updates

We may update this Shipping Policy from time to time. Any changes will be posted on this page.