Refund Policy

At Pooja Jewellers, we aim to provide high-quality jewellery and a transparent purchasing experience. Please read our refund policy carefully before making a purchase.

All Sales Final

Due to the nature of jewellery and the fluctuating price of gold and precious materials, all sales are final. We do notoffer refunds or exchanges for change of mind once a purchase has been completed.

Pricing and Market Fluctuations

All prices are based on current market rates and may change without notice. Once a purchase is confirmed and paid for, the agreed price is final and cannot be adjusted.

Faulty or Defective Items

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.

If a product is found to be faulty or does not meet acceptable quality standards, you may be entitled to a repair, replacement, or refund in accordance with New Zealand consumer law. Any such claims will be assessed on a case-by-case basis.

Incorrect Items

If you receive an incorrect item, please contact us as soon as possible. We will review the issue and work with you to resolve it appropriately.

Custom and Special Orders

Custom-made or special order items are non-refundable and cannot be exchanged once production has begun or theorder has been completed.

Shipping and Responsibility

We are not responsible for loss or damage during shipping once the item has been dispatched. Any shipping-related issues must be raised with the courier provider.

Customer Responsibility

Customers are responsible for ensuring all order details are correct at the time of purchase. We are not liable for issues arising from incorrect information provided.

Contact Information

If you have any questions regarding this policy, please contact:

Pooja Jewellers

3/149 Kolmar Road, Papatoetoe, Auckland 2025, New Zealand

Phone: 09 279 2023

Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page.