Refund Policy

Effective Date: January 2026

At Pooja Jewellers, we want our exchange and refund conditions to be clear before you make a purchase.

Change of Mind Exchanges

Eligible change of mind purchases may be exchanged within 7 days of purchase.

To qualify for an exchange, the item must:

• Be returned within 7 days of purchase

• Be unworn and unused

• Be in as new condition

• Have no scratches, damage, alterations or signs of wear

• Be accompanied by proof of purchase

• Include all original packaging and documentation, including certificates where applicable

Pooja Jewellers will reasonably assess returned items to determine whether these conditions have been met.

Items Not Eligible for Change of Mind Exchange

The following items cannot be exchanged because of a change of mind:

• Earrings

• Earring charms

• Earring backings

• Nose jewellery

• Resized rings

• Engraved items

• Custom made items

• Made to order items

• Diamond jewellery

• Sets containing any of the excluded items above

Exchange Conditions

An eligible purchase may be exchanged once only. The replacement item must be of equal or greater value.

If the replacement item costs more, the customer must pay the difference.

We do not provide cash refunds where a customer has simply changed their mind.

Gold Jewellery

Eligible gold jewellery may be exchanged within 7 days subject to the conditions and exclusions above.

Silver Jewellery

Eligible silver jewellery is subject to the same conditions. Silver jewellery may only be exchanged for other silver jewellery.

Faulty or Defective Goods

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

If an item is faulty or otherwise fails to meet a legal consumer guarantee, please contact us.

Depending on the circumstances and the requirements of the law, the appropriate remedy may include repair, replacement, refund or another remedy.

Incorrect Items

If you receive an item different from what you ordered, please contact us as soon as possible so we can investigate and resolve the issue.

Return Shipping

For approved change of mind exchanges, return shipping costs are the responsibility of the customer unless otherwise agreed.

Where goods are being returned because they are faulty, incorrect or otherwise fail to meet legal guarantees, shipping costs will be handled in accordance with applicable consumer law.

Pooja Jewellers

3/149 Kolmar Road, Papatoetoe, Auckland 2025, New Zealand

Phone: 09 279 2023

Email: poojajewellersnz@gmail.com